Custom Inflatables
What is the difference between Inflatable Signs and other similar companies?
Inflatable Signs is an industry leader in producing professional, high-quality custom cold-air inflatables for the most discerning brands and agencies across North America. Many other companies design, manufacture and import their inflatables from foreign countries with cheap labor. Inflatable Signs manufactures all custom inflatables and inflatable structures in America. This allows us to have full control of the project lifecycle, allowing us to optimize for speed and quality. With state of the art CAD technology and experienced American craftsmen–we are committed to producing the highest quality product possible.
What are the weights and dimensions of your inflatable products?
Majority of our standard inflatable products will have size and weight specifications under the “Specs” section of each individual product.
Are your inflatables waterproof?
No, they are water-resistant. Our fabric vinyl is coated with a finish that makes them impervious to water, but not entirely waterproof. With extended exposure to water or heavy rain, water droplets can make their way through the fabric, particularly on or around seams where the material has been punctured by sewing needles in the fabrication process.
Although each Inflatable is built with the highest level of quality and can withstand a wide variety of weather variants, Inflatable Signs still highly recommends that your inflatable is completely dry before packing or storing.
What is the lifespan of each inflatable?
The lifespan of an inflatable is based on care and usage. Each and every cold inflatable we manufacture has a 3 yr warranty but if the inflatable is properly maintained, cleaned and stored after being used it can last 5 – 8+ years.
Art & Printing Process
Do you offer design services?
Yes. Our talented art & design team is happy to be involved as much or as little as you’d like in the overall design of your project.
Will I receive a proof before print production begins?
Yes. You will need to approve a digital proof for all custom-printed products prior to print production.
What type of logo file do you require?
Our preferred file type is anything in a Vector format. Vector files are print ready and can be scaled infinitely without any loss of quality. Vector files are typically created in Adobe Illustrator and end with the file extensions “.eps” or “.ai.” Lower resolution formats tend to become blurry and lose sharpness when the size is increased, which is necessary for large format printing. We can accept lower quality images and help to recreate them in a Vector format, but this can slow down the mock-up process by 24-36 hours depending on how intricate your logo is.
Will my finished Inflatable match my renderings?
Yes. Our team handles all mock-ups very carefully to guarantee the most accurate representation of your design. With the exception of screen color variances (varying levels of ability to display colors on monitors and screens), your inflatable will look very close to the digital proof that you approve. This means that you should pay very close attention to the details – spelling, logo, images, etc. We will print things exactly as you approve them as we have no way of knowing that they should be any different. If the inflatable artwork is printed with a misspelling that was approved on the mock-up, you will be responsible for any costs associated with the reprint.
What are PMS colors?
The Pantone Color Matching System (PMS) is a standardized color reproduction system. Providing us with your PMS colors is the best way to ensure color accuracy. This online Pantone Color Selector to quickly find and select accurate colors.
We also have a variety of standard colors of vinyl available for you to choose from. Please note that additional cost may be added for PMS (Pantone) colors.
Orders
What happens after I request a quote?
One of our Sales Representatives will review all of the information that you submitted. From there, you will receive a call to discuss your specific needs within 24 business hours. We don’t want to sell you something that you don’t need, and we want to get you the most accurate pricing possible the first time, so the call really is important.
During our initial conversation, we’ll make sure to first answer any and all questions that you have. We’ll then gather general intel from you about your event and/or the type of inflatable that you’re interested in. We’ve produced a lot of custom inflatables and accessories over the years so feel free to pick our brains for ideas and solutions! Following this conversation, we’ll send over a detailed quote—typically within a few hours of the call ending.
Why can’t I get pricing on every item on your website?
Almost everything that we do is custom, made to order and hand-fabricated right here in Fort Worth, Texas. We’re focused on giving our clients all the options they need, even if that means custom fabricating one-off inflatable, accessories and more. A few inflatable and signage product can be purchased online.
Can I cancel my order?
This is not ideal. In order to get products into our client’s hands quickly, we begin production as soon as you give us approval. However, if you need to cancel your order for any reason, contact your Sales Representative immediately. They will determine where your order is in our production process. While we cannot refund any custom work done, we will be able to refund stock item costs as long as the order has not shipped.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, and American Express. We can accept checks, but this will delay production as we must wait for it to arrive and ultimately clear prior to beginning production.
What shipping options do you offer?
Our primary method of shipping is UPS Ground. We can, however, expedite for an additional charge. Please let your Sales Representative of any drop-dead dates during your ordering process to determine the best shipping option. If you item weights over 150 lbs, it may ship via LTL Freight.
What is the production time for my order?
On average we produce custom inflatables within 2-4 weeks. If necessary we can produce most orders even faster. Please ask your Sales Representative about your options should you need something immediately. Please note that shipping times are not included in this timeline, but next day shipping is available to most markets. Our standard shipping method is UPS ground, which is a 2-4 day ship to most areas.
What is your return policy?
There are no returns on any custom-printed products.
What is your return policy?
Any products that are determined to be found damaged after opening must be reported to your Sales Representative within 1 day after received. Our team will work on a quick and agreeable solution to any damaged product. If your shipment contains extensive damage to the outer packaging upon delivery, refuse the shipment and contact us immediately at 1-817-386-0333.
Warranty and Repair
Does Inflatable Signs have a warranty?
Yes. Every product has a manufacturers warranty against defects. To view the warranty specifics applicable to your product, please view the individual product page on our website.
Who can I talk to about repair or replacement?
As part of the “Inflatable Signs Promise,” we will deliver the highest level of quality and client service because we think you deserve it. If you have any issues with your product that needs replacement or repair, please contact your Sales Representative, call us at 1-817-386-0333 or send us an email at info@inflatable-signs.com
Is normal wear and tear covered by warranty?
No. While we fabricate all of our products to meet the highest standards in the industry, we cannot guarantee that they will look brand new forever. Over time if exposed to the elements prints will fade and lose some of their vibrancy. The Inflatable Signs warranty will cover defects in manufacturing but wear and tear that is typical of an aging product will not be covered.
